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Dealing with Conflict © Heretic Press 2007. National Library of Australian registered electronic title 2004. Access conditions. Last Updated 21st June 2007. Print Style
Interdependence When workers rely on each other to get their work done.
Perception The way in which our minds interpret the messages provided by our senses.
Objectivity The degree to which our perceptions are similar to the real situation.
Organisation A business, government body or other group which employs workers to meet its aims.
Assumption An idea or theory used to explain and give meaning to events and circumstances.
Authoritarian An approach to work colleagues which emphasises our power over them.
Hierarchical An organisational structure in which authority and power is ranked one person above another.
Attribution Theory A psychological theory which explains how people tend to view the motivation of self and others.
Introvert A person who is primarily concerned with his or her own thoughts and feelings rather than external things.
Extrovert A person who is primarily concerned with external things and objective considerations.
Self concept The mental image we have of ourselves which comprises all that we know and think about ourselves.
Self-talk The thoughts or mental chatter which almost continually runs through our minds.
Self-esteem The degree to which our self-concept is positive. The amount of positive thoughts and feelings that we have for ourselves.
Brainstorm A techniques developed in advertising for generating as many new and unusual ideas as possible.
Stress
Locus of Control.
The degree to which you are motivated by significant others or do you make your own decisions and act them out in the world. People can tend to be more internally motivated from within themselves or externally by others.
A quick test for your locus of control.
Significant others
People who are important in your life, initially parents or guardians when you are a child, anyone whose advice and values you tend to respect and follow.
Androgynous individuals are people who have a balance of feminine and masculine characteristics and they are thought to be more adaptable to change or conflict. Masculine and feminine characteristis can be both positive and negative. A positive masculine characteristic might be strength, but a negative side of this might be aggression and a quickness to become angry.
Unconscious
Feedback
Body language
Interactive
Preconception
Active Listening
Empathy
Assertive
Aggressive
Passive-aggressive
I-statements
Task and Maintenance Roles
Consensus